Technical Support
Post-Sale Technical Support
Have you purchased a dough mixer or pizza oven from Pizza-Schule and encountered issues or malfunctions? Don’t worry, we are here to help. Whether you are still within the warranty period or not, our support service is available to ensure that your product is functioning perfectly again.
How to Request Technical Support
To initiate the support process, please use the form at the bottom of this page. It’s important to provide us with as many details as possible about the issue, including videos and photos where necessary. This will enable us to assist you in the quickest and most effective way possible.
Technical Support Process
Request Analysis
We will review your request together with the product manufacturers to understand the nature of the problem.
Diagnosis and Repair
Our technicians will identify the issue and proceed with the necessary repairs or replacements.
Packaging and Shipping
If a replacement is necessary, we will ask you to package the product using the original packaging (pallet if provided) and send us a photo via email for confirmation. We will arrange for the product pickup.
Return
We will send you back the repaired or replaced product so that you can continue making fantastic pizzas.
Please note that the support process may take some time. We appreciate your patience and are committed to resolving your issue as quickly as possible.
Support Form
For any information or for immediate assistance, do not hesitate to contact us using the form.