Technical Support
Technical support
A problem with your machine? We are here to help.
Did you buy a dough mixer, pizza oven or other equipment from Pizza-Schule and something is not working as it should? Whether under warranty or not: write to us – we will make sure your machine runs perfectly again.
The fastest way to get help
With these three details we can assess your problem straight away:
Serial number
You will find it on the rating plate (sticker) on the back of the machine. It tells us the exact model with all its technical specifications.
Photos or video
A short video or a few photos that clearly show the problem often say more than any description.
Order or invoice number
It lets us find your order immediately and check the warranty and scope of delivery.
How support works
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Analysis
We review your request – together with the manufacturer if necessary – to understand the problem precisely.
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Diagnosis & solution
Our technicians identify the cause and take care of the repair or replacement.
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Packing & collection
If a replacement is needed, pack the machine in its original packaging (and on the original pallet, if supplied) and send us a photo. We arrange the collection.
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Return
We send the repaired or replaced machine back to you – so you can get back to baking great pizza.
Please be patient: depending on the problem and any coordination with the manufacturer, processing may take some time. We will get back to you as soon as possible.
Support form
Complete the three steps – the more precise your details, the faster we can help.
Not a technical question?
For questions about orders or products, please use our general contact form.